Customer Support

We value all of our employees and cherish you very much.

 

Responsibilities:

1.Respond to customer inquiries: Handle incoming customer calls, emails, and chat messages in a timely and professional manner. Provide prompt and accurate responses to customer inquiries regarding products, services, and technical support

2.Troubleshoot and resolve issues: Identify and diagnose customer problems or concerns, and provide appropriate solutions or escalate to the relevant team member for further assistance. Take ownership of customer issues and ensure timely resolution

3.Provide product information and assistance: Educate customers on the features, benefits, and usage of our products or services. Offer guidance and troubleshooting steps to help customers maximize their experience and achieve their desired outcomes

4.Collaborate with cross-functional teams: Liaise with other departments, such as Client Accounting, Technical Support, and Back Office, to address customer needs and resolve complex issues. Foster effective communication and coordination among team members to ensure a seamless customer experience

5.Escalate complex issues: Identify and escalate complex or unresolved customer issues to the appropriate Supervisor or Manager Follow established escalation procedures to ensure timely and effective resolution

6.Continuously improve customer support processes: Identify areas for improvement in customer support workflows, documentation, or training materials. Share feedback and suggestions with the team to enhance the overall customer support experience

 

Requirements:

1.University Degree or relevant working experience

2.At least 1 year of experience in a similar role

3.Excellent computer skills

4.Excellent command of the English language (oral and written). Any additional spoken language will be considered an advantage

5.Ability to work in shifts 24/5, on a rotation basis